Introduction to the Automation Operating Model

This course covers the most important elements for scaling enterprise automation programs through the use of an AOM (Automation Operating Model).
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  • September 08, 2021
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Introduction to the Automation Operating Model

  • 01:30:00
  • Downloadable resources available
  • Diploma of Completion included
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Course details

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Product covered

This course is dedicated to CoE, Business, or IT individuals responsible for the strategy, implementation, or the operations of an automation program and who are interested in scaling their automation programs through the use of an AOM (Automation Operating Model).


Learning Objectives

At the end of this course you should be able to:

  • Exemplify challenges that companies are facing in implementing RPA;
  • Discuss the 4 common trajectories organizations take following Proof of Concept (PoC) completion;
  • Define what an AOM is;
  • Exemplify the benefits of using an AOM;
  • Describe each of the 4 stages of automation operational maturity;
  • Describe each of the 8 components of AOM;
  • Explain what an Automation Program Charter is;
  • Explain what an Interaction Model is;
  • Define the characteristics of each of the 6 key processes of AOM;
  • Explain the steps required to build an Implementation Plan towards operationalizing the AOM;
  • Discuss the factors to focus on as the automation program reaches steady-state;
  • Exemplify best practices in building and scaling RPA.



  1. Building and Scaling RPA: What Are the Challenges?
  2. Getting Started with AOM
  3. AOM and the 4 Stages of Automation Operational Maturity
  4. The 8 AOM Components
  5. The Automation Program Charter
  6. The Automation Program Interaction Model
  7. The 6 Key Processes of AOM
  8. Putting It All Together: Operationalizing and Moving to Steady State
  9. Best Practices for Building and Scaling RPA