Course prerequisites: 

None 

Product alignment: 

Not Applicable 

Audience: 

Customer Success Managers, other customer-facing audiences 

Learning objectives 

At the end of this course learners should be able to: 

• Define the Automation at Scale (A@S) philosophy, and how to message the frameworks' core concepts & components to your customers. 

• Articulate the CS enablement program – the maturity framework and tools available. 

• Identify additional learning materials to support your understanding of the tool, how best to position & use it. 

Agenda: 

• Introduction to Automation at Scale in Action

• Automation at Scale in Action