Product alignment: N/A 

Audience: 

This course is relevant to any customer-facing role. 

Learning objectives  

At the end of this course, you should be able to: 

• Structure a successful customer engagement plan 

• Set up the discovery questions to fully understand their needs and challenges 

• Help the customer understand the negative consequences of inaction 

• Determine what the customer is looking for and how they measure success 

• Plan how to present relevant capabilities and value 

• Ensure you help them understand why UiPath does it better 

• Structure your questions to determine the greatest benefit to customers 

 Agenda: 

• Introduction 

• Part 0 and Methodology Overview 

• Part 1: Discovery & Pivot 

• Part 2: Presentation 

• Asking the right discovery questions 

• Defensible Differentiators