About the Driving impact: How partners can empower customer success with UiPath’s new support tiers training

This course equips partners with the knowledge to understand UiPath’s new support tiers, the reasons behind the change, and their impact on customers. Learn to identify customer needs, qualify opportunities, and align support tiers to drive customer success. Gain insights into positioning these offerings effectively and delivering greater value in customer interactions.

Learning objectives

At the end of this course learners should be able to: 

• Recognize why UiPath is introducing new support tiers and their benefits. 

• Interpret the changes in the new support tiers compared to previous offerings. 

• Identify the services included in the new support tiers. 

• Enable partners to position and sell Gold and Platinum support tiers. 

• Determine key factors for qualifying new customer opportunities and selecting the appropriate support tier. 

• Recognize the key changes in UiPath’s new support tiers and align them with existing customers' challenges and expectations to provide the best support and enable them to work toward their future vision. 

• Explain how UiPath’s support tiers comply with industry standards and identify key areas where it exceeds or aligns with competitor offerings. 

Agenda

This course covers key topics such as: 

• Why UiPath is changing its support tiers? 

• What are the new support tiers? 

• What are the services included in the tiers? 

• How to sell Gold & Platinum - general guidelines 

• How to sell support tiers to new customers 

• How to sell new tiers to existing paid support customers 

• How does UiPath support compare to industry standards?