Introduction to agentic automation

This training introduces the concept of agentic automation—an advanced form of automation that goes beyond traditional rule-based processes. Participants will explore how agentic automation enables systems to learn, adapt, and make decisions autonomously, integrating AI-driven agents with human expertise to streamline business workflows. The course demystifies common misconceptions, provides real-world applications, and highlights how organizations can harness this technology to drive efficiency and innovation. 

By the end of this training, learners will be equipped with the knowledge needed to confidently integrate agentic automation into their business operations while maintaining a human-centric approach. 

This training is designed for professionals who are interested in leveraging AI-driven automation, including business users, automation program managers, and Center of Excellence (CoE) leads. It is particularly valuable for those responsible for optimizing workflows, making automation decisions, and ensuring operational efficiency within their organizations. 

This training covers key areas around: 

• Understanding the fundamentals of agentic automation and how it differs from traditional automation. 

• Exploring real-world applications of agentic automation across various business functions. 

• Addressing common concerns such as data security, accountability, and decision-making bias. 

• Learning how agentic automation integrates with existing automation technologies, including RPA. 

• Navigating Autopilot for Everyone as an example of an agentic automation tool. 

At the end of this training, you should be able to: 

• Explain what agentic automation is and how it fits into the broader automation landscape. 

• Describe how agentic automation, in combination with human expertise and robots, optimizes business processes. 

• Identify and mitigate concerns related to agentic automation, including data security, accountability, and decision-making fairness. 

• Navigate the Autopilot for Everyone interface and interact with its key features to automate routine tasks efficiently.