About the new quality review form used in Global Product Support training

Welcome to the training on Mastering the New Quality Ticket Review Form for PSEs. This course aims to help you understand the quality review process and what you need to do to achieve high scores in your evaluations.

Quality reviews ensure consistent and high-quality customer service. They help identify areas for improvement and recognize outstanding performance.

By the end of this training, you will understand the evaluation criteria, know how to apply best practices in customer interactions, and be prepared to achieve high scores in your reviews.