Course prerequisites 

• To make the most of this course, we recommend you have foundational knowledge of UiPath Process Mining. If that is not the case, please go back and take the Get Started with UiPath Process Mining course first. 

• Also, to learn more about SQL Connectors in UiPath Process Mining, you can go through the UiPath Process Mining SQL Connectors Deep Dive course. 

Product alignment 

This course was built using the 2022.10 product version of Process Mining and is applicable to the newer versions as well. 

Audience 

Any technical audience interested in knowing about the UiPath Process Mining Salesforce Incident Management SQL Connector. 

Learning objectives 

At the end of this course, learners should be able to: 

• Describe the high-level process flow of the Salesforce Incident Management process. 

• Remember the important aspects of the data extraction and transformation implemented in the connector. 

• Understand the specific setup of this connector. 

• Understand common ways of extending the connector. 

• Describe limitations and common problems encountered when working with the Salesforce Incident Management process. 

Agenda 

• Salesforce Incident Management Process Overview 

• Connector Prerequisites 

• Data Extraction from Salesforce 

• Data Transformation 

• Extending the Connector 

• Limitations and Common Problems