About the Using UiPath Communications Mining for Analytics and Monitoring course

This course is meant to educate business users and technical audiences on how to use the analytics and monitoring capabilities within the Communications Mining platform. 

It provides an overview of the methodology to define your desired outcomes, generate insights, track and share them, and translate them into action. It also covers communications monitoring using Quality of Service and alerting, as well as how Communications Mining enables continuous improvement.

The Using UiPath Communications Mining for Analytics and Monitoring course takes 120 minutes to complete. At the end, you’ll receive a diploma of completion.

Course prerequisites

To make the most of this learning experience, we recommend going through the introductory UiPath Communications Mining Overview course in advance.

Course audience

This course is aimed at technical audiences and business users, as well as anybody else curious to see the power of Natural Language Processing in business.

Using UiPath Communications Mining for Analytics and Monitoring course agenda

The full agenda covers:

Methodology for generating insights
Introduction to Reports
Using Filters and Charting Labels and Values
Using Label Summary
Using Trends
Using Segments
Using Threads
Using Comparison
Using Tone & Quality of Service (QoS)
Using Alert Center
Using Dashboards
Enabling Continuous Improvement

Using UiPath Communications Mining for Analytics and Monitoring course learning objectives

At the end of this course, you should be able to:

Generate insights from your model via Reports.
Use filters to create targeted granular views of the data.
Build custom dynamic dashboards to track and share insights.
Use Quality of Service (QoS) to analyze and monitor communications channels.
Use Alerts to identify and proactively resolve issues as they arise.