About the GPS Catalyst Mentoring Program training

The GPS Catalyst Mentoring Program is a GPS-led mentor certification course designed to transform informal knowledge sharing into a structured, high-impact mentoring practice. This course focuses on building the core competencies required for effective mentoring, including mentoring mindset, coaching techniques, and delivering actionable feedback that drives growth and confidence.

Through real-world scenarios, guided frameworks, and practical tools, participants learn how to intentionally support mentees, navigate developmental conversations, and align mentoring efforts with individual and organizational goals. The course introduces the Catalyst mentoring journey, from understanding the mentor role and expectations to applying structured mentoring tools such as checklists and Kaizo to plan, track, and reflect on progress.

Product alignment

This course is aligned to the GPS Catalyst Mentoring Program framework and supports GPS-wide mentoring standards, competency development, and certification requirements. It integrates with existing GPS tools and processes, including mentoring checklists and Kaizo, to ensure consistent and measurable mentoring practices across teams.

Learning prerequisites

There are no formal learning prerequisites for this course. However, participants should have hands-on experience within GPS and a foundational understanding of day-to-day workflows, team expectations, and performance standards to effectively apply mentoring concepts in real scenarios.

Audience

This course is designed for GPS mentors, including employees who are responsible for guiding, supporting, and developing mentees across Product Support, MCS, Infrastructure, and related teams.

Agenda

This course covers key areas including:

• Overview of the GPS Catalyst Mentoring Program and mentor role expectations

• Differences between mentoring and coaching and how they work together

• Foundational mentoring competencies and success behaviours

• Core coaching techniques for guiding problem-solving and growth

• Delivering effective, actionable feedback

• Using structured mentoring tools such as mentor checklists

• Applying Kaizo to plan, track, and document mentoring conversations

• Transitioning from certification to mentoring in action

Learning objectives

At the end of this course, you should be able to:

• Explain the purpose, structure, and expectations of the GPS Catalyst Mentoring Program

• Differentiate between mentoring and coaching and apply each appropriately

• Apply foundational mentoring, coaching, and feedback techniques in real mentoring interactions

• Use structured mentoring tools to plan, guide, and reflect on mentoring sessions

• Track mentoring progress and outcomes using Kaizo

• Demonstrate readiness to mentor effectively at the General level