Using Jira for Global Product Support  

This course has been designed for Global Product Support Engineers who will use Jira to search for known issues and submit new issues.  

This online, self-paced training will guide you through how to use Jira to search for and create new issues.  

Jira is an agile, web-based software project management tool used to track issues and bugs in our products. In your role as a Global Product Support Engineer, you'll use Jira to search for known issues and create new issues when you find a potential bug in a product or are part of a broader discussion or deeper investigation when a product or component is not behaving as expected.  

Audience: Global Product Support Engineers