About the GPS Mentoring Program training

This initiative is designed to foster growth, learning, and collaboration, empowering Product Support Engineers (PSEs) to reach new heights in their careers and personal development.

This program is more than just mentorship—it’s about building meaningful connections, fostering continuous learning, and creating a culture of support and success.

Audience

Global Product Support Engineers

Agenda

This training covers key areas around:

• Introduction and Orientation

• Case Analysis and Troubleshooting

• Mock Assignments and Practice

• Real-World Application and Feedback

• Skill Evaluation and Continuous Improvement

Learning objectives

At the end of this training, you should be able to:

• Develop a clear understanding of the program structure, available resources, and prioritization techniques.

• Build analytical skills for case handling, understand troubleshooting steps, and apply best practices effectively.

• Strengthen documentation skills, practice handling real-world scenarios, and enhance troubleshooting capabilities.

• Apply learned skills in real scenarios, improve through feedback, and collaborate effectively with peers.

• Evaluate progress, identify areas for improvement, and implement strategies for continuous growth.