About the Automation Operating Model Course 

The Introduction to Automation Operating Model course helps users who are interested in scaling their automation programs through the use of an AOM (Automation Operating Model). You will be taught the benefits of setting up an Automation Operating Model and how to use it to build and scale RPA programs. You’ll learn the components and key processes of AOM, as well as automation scaling best practices.  

This is a beginner course aimed at users first starting out with an AOM. The course takes 1 hour 30 minutes to complete. At the end, you’ll receive a diploma of completion.  

Course Prerequisites 

There are no specific courses you need to have taken to enroll in the Automation Operating Model course. However, while this is a beginner's introduction to AOM, you will need basic Robotic Process Automation knowledge. If you’re new to automation, we recommend beginning with the Introduction to RPA and Automation course. 

Course Audience 

This course is aimed at Automation Center of Excellence members, Business users and executives, or IT individuals responsible for the strategy, implementation, or the operations of an automation program. 

Automation Operating Model Course Agenda 

This course covers an Introduction to Automation Operating Model. The full agenda includes: 

1. Building and Scaling RPA: What Are the Challenges? 

2. Getting Started with AOM 

3. AOM and the 4 Stages of Automation Operational Maturity 

4. The 8 AOM Components 

5. The Automation Program Charter 

6. The Automation Program Interaction Model 

7. The 6 Key Processes of AOM 

8. Putting It All Together: Operationalizing and Moving to Steady State 

9. Best Practices for Building and Scaling RPA 

Automation Operating Model Course Learning Objectives 

At the end of the Introduction to the Automation Operating Model course, you should be able to: 

• Exemplify challenges that companies are facing in implementing RPA. 

• Discuss the 4 common trajectories organizations take following Proof of Concept (PoC) completion. 

• Define what an AOM is. 

• Exemplify the benefits of using an AOM. 

• Describe each of the 4 stages of automation operational maturity. 

• Describe each of the 8 components of AOM. 

• Explain what an Automation Program Charter is. 

• Explain what an Interaction Model is. 

• Define the characteristics of each of the 6 key processes of AOM. 

• Explain the steps required to build an Implementation Plan towards operationalizing the AOM. 

• Discuss the factors to focus on as the automation program reaches steady-state. 

• Exemplify best practices in building and scaling RPA. 

This beginners course covers how to scale automation through use of an AOM. Once you’ve completed the Introduction to Automation Operating Model course, you can get to the next level of setting up AOM with the AOM Foundations virtual instructor-led training. Click the ‘Related Courses’ tab to see all your options.